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Why isn’t my software activating, Why is my product key invalid – Smart Technologies Education Software Installer 2011 User Manual

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2. E-mail

Generate an e-mail message. You will receive an e-mail reply containing your activation string.

N

  N O T E

You won’t receive an immediate response as e-mails are processed manually.

3. Contact SMART Technical Support

Contact SMART Technical Support and give them your activation strings to receive your

activation key over the phone.

N

  N O T E

If you want to activate multiple product keys, you need to provide an Installation ID string for each

product key. You’ll receive an activation key for each product key. If you activate the software on

multiple computers, each computer has a unique Installation ID for each product key and requires

an activation key for each installation ID.

Why isn’t my software activating?

You require an Internet connection to automatically activate your software and access the SMART

server (

https://webservices.smarttech.com

). Ensure that you’re connected to the Internet and that

your firewall and proxy settings allow you to access the SMART server.

Why is my product key invalid?

There are several reason why your product key might be invalid:

l

You entered an incorrect product key. Check the spelling of the product key or copy and paste

the key.

l

You didn’t activate the correct SMART software. Ensure that you’re activating the correct

SMART software.

l

The product key identifier (prefix) is incorrect. For a list of these identifiers, see Entitlements on

page 15.

l

Your SMART Response software is in the incorrect mode. When you activate

SMART Response software, ensure the software is in the correct mode.

l

Your installation might be corrupted. Remove and then install your SMART software.

C H A P T E R 5

Troubleshooting

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