Scientific Atlanta Power Supply Unit - Manual (Page 29)

Returning Products, Continued
4. Telephone SciCare Broadband Services to request an RMA number.
Are you located within the United States?
· If yes, call 1-800-722-2009.
· If no, call 1-770-236-5300
5. Provide the following information to the customer service representative:
· Product model number and/or part number
· Number of products to return
· Symptom(s) you are experiencing with the product
· Your company name, contact, telephone number, fax number, and repair
disposition authority
· Any service contract details
· Purchase order number, if available
Result: The representative issues the RMA number.
Notes: If you cannot provide a purchase order number:
· A proforma invoice listing all costs incurred will be sent to you at the
completion of product repair.
· SciCare must receive a purchase order number within 15 days after you
receive the proforma invoice.
· Products can accrue costs through intentional damage or misuse, or if no
problem is found. If your company requires a purchase order number to
make payment for repairs, products incurring costs will not be dispatched
to you without a valid purchase order number.
6. Proceed to Packing and Shipping the Product.
Continued on next page
6984278 Rev A Customer Information 3-5