Saturn 2004 Ion - Manual (Page 356)

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your retailer and to Saturn. Together we are committed
to providing our customers with unparalleled service,
before, during and after the purchase of a Saturn
vehicle, for total customer satisfaction. We call this the
Saturn Difference. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE: Contact the Retail Customer Assistance
Liaison. Any member of the retail management team has
the authority and the desire to resolve your concerns.
Normally, concerns can be quickly resolved at this level.
STEP TWO: Should you need additional assistance,
contact the Saturn Customer Assistance Center by
calling 1-800-553–6000. In Canada, contact the Saturn
Customer Communication Centre at 1-800-263-1999.
A Saturn Customer Assistance Center team member
will handle your call and assist in providing product and
warranty information, the nearest retailer location,
roadside assistance, brochures, literature and discuss
any concerns you may have.
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
• Vehicle Identification Number. (You will find this
17-digit number on the vehicle registration or
title, on the upper driver’s side corner of the dash or
on your roadside assistance key card.)
• The name of your selling and servicing retail facility.
• Vehicle delivery date and present mileage.
• Your daytime and evening phone numbers.
If you wish to write to the Saturn Customer Assistance
Center, our address is:
Saturn Customer Assistance Center
100 Saturn Parkway
Mail Code 371-999-S24 Spring Hill, TN 37174-1500
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