Structured Cable Products HDMI MATRIX 949 - Manual (Page 8)

SCP-949 Operating Instructions
STRUCTURED CABLE PRODUCTS
WARRANTY
If your product does not work properly because of a defect in materials or
workmanship,
Structured Cable Products (referred to as “the warrantor”) will, for
the length of the period indicated as below, Parts (1) Year Labor(90) Days which
starts with the date of original purchase (“Limited Warranty period”), at its option
either (a) repair your product with new or refurbished parts, or (b) replace it with a
new or a refurbished product. The decision to repair or replace will be made by
the warrantor.
During the “Labor” Limited Warranty period there will be no charge for labor.
During the “Parts” warranty period, there will be no charge for parts. You must
mail-in your product during the warranty period. This Limited Warranty is
extended only to the original purchaser and only covers product purchased as
new. A purchase receipt or other proof of original purchase date is required for
Limited Warranty service.
Mail-In Service
When shipping the unit, carefully pack and send it prepaid, adequately insured
and preferably in the original carton. Include a letter detailing the complaint and
provide a day time phone and/or email address where you can be reached.
IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE
PURCHASER WILL BE REQUIRED TO FURNISH A SALES RECEIPT/PROOF
OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND
PLACE OF PURCHASE. CUSTOMER WILL BE CHARGED FOR THE REPAIR
OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.
LIMITED WARRANTY LIMITS AND EXCLUSIONS
1) This Limited Warranty ONLY COVERS failures due to defects in materials or
workmanship, and DOES NOT COVER normal wear and tear or cosmetic
damage. The Limited Warranty ALSO DOES NOT COVER damages which
occurred in shipment, or failures which are caused by products not supplied
by the warrantor, or failures which result from accidents, misuse, abuse,
neglect, mishandling, misapplication, alteration, faulty installation, set-up
adjustments, misadjustment of consumer controls, improper maintenance,
power line surge, lightning damage, modification, or service by anyone other
than a Factory Service center or other Authorized Servicer, or damage that is
attributable to acts of God.