Frequently asked questions (continued) – Jensen NAV102 User Manual
Page 17

Frequently Asked Questions (continued)
Why is my GPS signal intermittent?
Be sure your antenna has a clear path to 
the sky with the best location being on 
the top of the car. Because many 
modern vehicles have a metallic coating 
on the front windshield, the dash is not 
an good location for the GPS antenna. 
The GPS antenna is not designed to 
work indoors or in a garage. The GPS 
antenna should be outside for best 
performance.
How do I switch back to my music 
source from the navigation screen? 
You can always change the source by 
pressing the SRC button on the control 
panel and choosing an alternate source. 
The selected source audio will be muted 
until the navigation voice prompt 
command is complete, after which the 
source audio will resume. Press and 
hold the PIP or DISP button (depending 
on your head unit model number) to 
return to the navigation screen from the 
radio source.
How do I change the station or track 
during navigation?
Use the radio joystick controller or the 
included radio remote control to skip 
tracks or tune the station up/down while 
navigating.
Why do I get a message to insert the 
SD card when it is already inserted?
This can happen if your SD card is not 
inserted fully. Please remove and 
reinsert the SD card. If this doesn't work, 
the data on your SD card may be 
corrupted. Use your backup disc to 
restore the data on your SD card.
What happens when I receive a phone 
call during navigation and I am linked 
to the radio via Bluetooth?
Your Bluetooth linked phone call will 
override the Navigation voice 
commands.
Can I turn off the voice commands?
Press the button on the navigation 
screen to temporarily mute the voice 
prompts.
