Jensen Hello Kitty KT2028A - Manual (Page 10)

SERVICE
TROUBLESHOOTING GUIDE
If you experience difficulties in the use of this music system please check the following or call 1 800 777 5331 for Customer
Service.
Symptom Possible Cause
Noise or sound distorted on AM or
FM broadcast
Station not tuned properly for AM or FM.
FM: Telescopic antenna is not extended.
AM: The bar antenna is not positioned
correctly
Retune the AM or FM broadcast station.
FM: Extend FM Telescopic antenna.
AM: Reposition the unit until the best
reception is obtained.
AM or FM no sound Unit not in RADIO function mode.
Volume set at minimum
Slide Function/Power Switch to RADIO
position
Increase Volume
CD player will not play
Unit not in CD function mode.
CD is installed incorrectly.
It the CD is self-compiled, the media used may not
be compatible with the player.
Batteries become exhausted
Select CD function mode.
Insert CD with label side up.
Use better quality blank media and retest.
Replace all batteries with new ones.
CD skips while playing Disc is dirty or scratched. Wipe CD with clean cloth or use
another disc.
Intermittent sound from CD Player Dirty or defective disc
Dirty pick up lens
Player is subject to excessive shock or
vibration
Clean or replace the defective disc
Use a CD-lens cleaning disc to clean the lens
Relocate the player away from shock or
vibration
Cassette Player no sound
Unit not in TAPE function mode
Volume at minimum
Slide Function/Power Switch to TAPE
Increase volume
Sound distorted Dirty tape head Clean the head
Speed varies Tape old or worn
Dirty roller and capstan
Clean the headReplace the tape
Clean roller and capstan
Cassette Recorder will not record Prevention tab removed Cover hole with tape
Distorted sound on playback Defective tape or dirty tape head Replace tape or clean tape head
Please refer to the instructions on the enclosed warranty card for returning your unit for service. When returning the unit, please
remove any batteries to prevent damage to the unit in transit and/or from possible battery leakage. We are not responsible for
batteries returned with the product or for the cost of replacement.
Distributed by:
Spectra Merchandising International, Inc.
Chicago Industry Tech Park
4230 North Normandy Avenue
Chicago, Illinois 60634, U.S.A.
Please have model number ready, for Customer Service, call 1-800-777-5331
Printed in China
Solution
9