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Trouble shooting – iHome iH29 User Manual

Page 9

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Trouble Shooting

6

Symptom

Possible Problem Solution

Unit doesn’t respond
(no power)

AC adaptor isn’t plugged into a wall outlet
or the connector is not plugged into the
power supply jack on the back of the dock

Plug the AC adaptor into a wall outlet and plug the
connector into the supply jack on the unit

Wall outlet is not functioning or switched off

Plug another device into the same outlet to confirm the outlet
is working. Make sure any associated power switch is ON

iPod does not dock
properly

Using no or wrong iPod insert

Make sure the dock insert is the proper fit for your iPod

iPod not installed properly

Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Make sure there is no “skin” or case on the iPod.
Then reseat it in the dock.

iPod does not
respond to the unit

iPod is not installed properly

Remove your iPod from the dock and check for
obstruction on the connectors in the dock and on your
iPod. Then reseat it in the dock.

Your iPod software is too old

Upgrade software on your iPod via iTunes

iPod is locked up

Please make sure your iPod is working properly before
docking into the unit. Please refer to your iPod manual for
details.

Using 1

st

or 2

nd

generation iPod, iPod

shuffle or other devices.

iH29 cannot control those iPod models or other devices.
Use the Line-in jack to play these devices.

Batteries are weak or dead

Replace with new batteries

If your iPod is not used for some time, it
may enter deep sleep mode

iPod battery is run down or is too weak

Press the Menu button on your iPod

Charge your iPod for about 5 minutes

iPod does not come

on immediately