Cluster utilization mlh resource, Cluster erlang-b group, Extension – IBM CISCO R2E2 User Manual

Page 24: Cdr utilization resource, Cdr quality resource

Chapter 3: Supported Reports and KPIs

IBM Tivoli Netcool/Proviso Cisco IP Telephony 2.4.0.0 Technology Pack

Cluster Utilization MLH Resource

KPIs

• ClusterTollBypassCall

• ClusterNbPacketsLost

• Cluster Total Number of Company Calls (Nb)

• Cluster Total Hours of Traffic

• ClusterNbPacketsReceived

• ClusterSuccessfulCall

• ClusterTotalCall

• ClusterNbPacketsSent

• ClusterUnsuccessfulCall

Charts

Cluster Erlang-B Group

KPIs

• Cluster Erlang

• Cluster Total Hours of Traffic

• ClusterBlocking

• ClusterLines

• ClusterErlangB

Extension

CDR Utilization Resource

KPIs

• Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco

• Total Number of Calls (Nb) CME(Bulk) VOIP Cisco

• NbPacketsReceived

• NbPacketsLost

• CallDuration

• Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco

• NbPacketsSent

Charts

• Percentage of Successful calls Distribution Chart

• Drop Calls Distribution Chart

CDR Quality Resource

KPIs

• UnsuccessfulCall