MACKIE HM-54 - Manual (Page 11)

11
Owner’s Manual
Owner’
s Manual
Repair
Service for Mackie products is available at a factory-
authorized service center. Service for Mackie products
living outside the United States can be obtained through
local dealers or distributors.
If your HM-54 needs service, follow these instructions:
1. Review the preceding troubleshooting suggestions.
Please.
2. Call Tech Support at 1-800-898-3211, 7 am to 5 pm
PST, to explain the problem and obtain a Service
Request Number. Have your HM-54’s serial number
ready.
You must have a Service Request Number before
you can obtain factory-authorized service.
3. Keep this owner’s manual and the detachable
linecord. We don’t need them to repair the HM-54.
4. Pack the preamplifier in its original package,
including endcaps and box. This is VERY
IMPORTANT. When you call for the Service
Request Number, please let Tech Support know if
you need new packaging. Mackie is not responsible
for any damage that occurs due to non-factory
packaging.
5. Include a legible note stating your name, shipping
address (no P.O. boxes), daytime phone number,
Service Request Number, and a detailed description
of the problem, including how we can duplicate it.
6. Write the Service Request Number in BIG PRINT on
top of the box. Units sent to us without the Service
Request Number will be refused.
7. Tech Support will tell you where to ship the
preamplifier for repair. We suggest insurance for all
forms of cartage.
8. We’ll try to fix the HM-54 within three to five
business days. Ask Tech Support for the latest
turn-around times when you call for your Service
Request Number. The HM-54 must be packaged in
its original packing box, and must have the Service
Request Number on the box. Once it’s repaired, we’ll
ship it back the same way in which it was received.
This paragraph does not necessarily apply to non-
warranty repair.
Note: You must have a sales receipt from an
Authorized Mackie Dealer to qualify for a warranty
repair.
Need Help?
You can reach a technical support representative
Monday through Friday
from 7 AM to 5 PM PST at:
1-800-898-3211
After hours, visit www.mackie.com and click Support,
or email us at: [email protected]