Motorola SURFboard SBG6580 - Manual (Page 2)

The Problem The Solution
Power icon is not visible Check that your cable modem gateway is plugged into a live electrical outlet that is not controlled by a
light switch.
Cannot connect to Wireless
Network
First, check if Wireless icon is on. Then, run the Wi-Fi Installation wizard on the SBG6580 Installation
CD to reconnect to the network.
See the Troubleshooting section in the User Guide for more information.
Cannot receive or send data Check that the coaxial cable is properly connected to your cable modem gateway and cable outlet or
splitter.
Hand-tighten, if necessary.
Check that the Ethernet cable is properly connected to your cable modem gateway and computer.
Check the IP address by following the steps in “Verifying the IP Address” in the User Guide.
For UNIX ® or Linux ® computers, you must have Adobe Acrobat Reader installed to open the User Guide.
Call your service provider if you need an IP address.
Verify that the Power icon is visible on the front panel.
See “Product Overview - Front Panel” in the User Guide on the SBG6580 Installation CD for more
information.
Before calling for technical support, try restarting your cable modem gateway by unplugging the power
cord, waiting five seconds, and then plugging it back in again.
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© Motorola Mobility, Inc. 2010. All rights reserved.
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SURFboard ® SBG6580
Wi-Fi Cable Modem Gateway
Troubleshooting