MACKIE SRS1500 - Manual (Page 9)

9
REPAIR
Service for the SRS1500 is available only
from one of our authorized domestic service
stations or at the factory service center lo-
cated in Whitinsville, Massachusetts. Service
outside the United States can be obtained
through local dealers or distributors.
If your SRS1500 needs service, please
follow these instructions:
1. Review the preceding troubleshooting
suggestions. Please.
2. Call Tech Support at 1-800-258-6883,
7am to 5pm PST, to explain the problem
in detail. They will ask you all sorts of
impertinent questions in the hope of
sorting out the problem. If it appears
that the SRS1500 needs repair, request
an RA (Return Authorization) number.
Have your subwoofer’s serial number
ready. You must have an RA number
before you can obtain service at the
factory or an authorized service center.
3. Keep this user’s manual. We don’t need
it to repair the subwoofer.
4. Pack the subwoofer in its original
packaging, including protective wrap,
endcaps, and box. This is very impor-
tant. When you call for the RA number,
please let Tech Support know if you
need new packaging. Mackie is not
responsible for any damage that occurs
due to non-factory packaging.
5. Include a legible note stating your name,
shipping address (no P.O. boxes),
daytime phone number, RA number,
and a detailed description of the prob-
lem, including how we can duplicate it.
6. Write the RA number in BIG PRINT
on top of the box.
7. Ship the subwoofer to us. We recom-
mend United Parcel Service (UPS). We
suggest insurance for all forms of
cartage. Ship to this address:
Mackie Designs
SERVICE DEPARTMENT
One Main Street
Whitinsville, MA 01588
8. We’ll try to fix the subwoofer in three to
five business days. Ask Tech Support
for current turnaround times when you
call for your RA number. We normally
send everything back prepaid using UPS
ORANGE (Third Day Air). However, if
you rush your subwoofer to us by air
shipment, we’ll treat it in kind by
placing it on the ‘priority’ shelf. Once it
is repaired, we’ll ship it back the same
way in which it was received. This
paragraph does not necessarily apply to
non-warranty service.