Maximatic Smart Board SBID 6052i - Manual (Page 2)

SMART Board SBID 6052i Interactive Display Troubleshooting Guide
SMART Technologies May 2010
Troubleshooting Symptoms
The following table lays out the solutions for some specific symptoms.
Symptoms Cause Solution
There is no image on your display
or a No Input message appears Your computer is in Standby mode. Touch the display, move the mouse
or touch any key on your keyboard to
activate your computer.
The display input is incorrect. If you’re using a laptop, turn on the
external video connection or change the
display input.
Your computer is off. Turn on your computer (or press the
computer’s reset button), and log on as
usual.
Your computer isn’t connected to
the interactive display. Ensure the USB 2.0 cable is connected
from your computer to the touch
connection panel (SC11).
The touch connection panel,
computer, and interactive display
aren’t receiving power. Ensure:
•
The touch connection panel
power cord is securely connected
to the touch connection panel
• The computer power cord
is securely connected to the
computer
• The display power cord is
securely connected to the
terminal panel
• You may also try a different
power cord to confirm the
problem is not related to the
cable
The main power switch is turned
off. Turn on the main power switch.
Tip: The main power switch is located on
the terminal panel underneath the
interactive display.
Your interactive display does not
respond to touch but you can see
the computer desktop. You might
see a red light on the touch
connection panel (SC11). Your computer doesn’t recognize
the touch connection panel (SC11).
OR
The cameras are not transmitting
information to the computer. Unplug and plug in the power cord to
reset the interactive display. Ensure the
USB 2.0 cable is connected from the touch
connection panel (SC11) to the computer.
The pencil doesn’t work. The pencil’s battery charge might be
low or the battery is dead. Replace the battery.
The battery orientation might be
backwards. Remove the battery. Insert it correctly
inside the battery compartment.