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Troubleshooting guide – Memorex MMP8565 User Manual

Page 30

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TROUBLESHOOTING GUIDE

29

If you experience a problem with this unit, check the chart below before calling for service.

SYMPTOM

CAUSE

SOLUTION

Unit will not

Battery is low/empty.

Recharge battery as

turn on.

described on page 6.

Unit is not turned

Press Power On/Off/Stop

on.

button to turn the unit on.

No sound.

Headphones are not

Insert headphones.

inserted.

Volume is set too

Raise the volume using the

low.

Volume + button.

The MP3 or WMA files Download uncorrupted

are corrupted.

files.

No files are in the

Upload files to the unit as

player.

described on pages 13-16.

The computer is not

The player is

Make sure player is

recognizing the

not securely connected. securely connected.

player.

Win98 Driver isn’t installed Install Win98 driver and/or see

or computer is not

pages 7-12 for

compatible.

compatibility.

WMA files with DRM

Incorrect downloading See page 16 to download

can’t playback.

methods.

WMA files with DRM.