Troubleshooting guide – Masterbuilt 9807100002100916-04JH User Manual

Page 15

TROUBLESHOOTING GUIDE

SYMPTOM

Power light wont come

Unit takes excessive amount of
time to heat up
(longer than 60-70 min)

There is a gap between the door
and the smoker when in use and
door latch has no more
adjustment

Grease is leaking out of smoker
through door and legs

No smoke

Temperature rapidly decreased,
or shut down after few hours of
use

Controller displaying error
message

Power light is on, unit isn’t
heating

Controller does not adjust heat

Interior light does not come on

Meat probe temperature does
not show on display

Remote will not control smoker

CAUSE

Not plugged into wall

House fuse tripped

Wire connector on controller not
properly connected to smoker

Controller malfunctioning

Unit plugged into an extension
cord

Door not closed properly

Controller malfunctioning

Door alignment

Damaged door seal

Drip pan not in place

Excess grease or oil build-up in
unit

Drain tube in back of unit is not
draining

No wood chips

Faulty control unit

Controller malfunctioning

Controller/unit malfunctioning

Bulb burned out

Switch is in off position

Probe malfunctioning

Batteries are weak or installed
wrong

Remote is not Linked properly to
controller

Remote malfunctioning

POSSIBLE SOLUTION

Check wall connection

Make sure other appliances are not
operating on the same electrical
circuit. Check household fuses.

See Step 2 on Page 5