Motorola Broadband House Amplifier BHA-100K/P-R - Manual (Page 11)

1-4 Introduction
BHA-100* Broadband House Amplifier Installation Manual
Calling for Repairs
If repair is necessary, call Motorola’s Repair Facility at 1-800-642-0442 for a Return for Service
Authorization (RSA) number before sending the unit. The RSA number must be prominently
displayed on all equipment cartons. The Repair Facility is open from 8:00 AM to 5:00 PM
Central Time, Monday through Friday.
For after hours, or international customers, a request for an RSA can be submitted via e-mail to
[email protected] . Please include the following information in the e-mail:
ƒ Shipping address (for returning the unit(s) to you)
ƒ Contact name and phone number
ƒ Serial number(s) of unit(s)
ƒ Detailed description of problem(s) for each unit
When shipping equipment for repair, follow these steps:
1 Pack the unit securely.
2 Enclose a note describing the exact problem.
3 Enclose a copy of the invoice that verifies the warranty status.
4 Ship the unit PREPAID to the address indicated on the RSA form provided by Motorola.
For customers in Europe, the Middle East, and Africa (EMEA), contact the Technical
Assistance Centre (TAC), which offers the following high levels of services:
ƒ Toll-free phone numbers where available – see list above
ƒ 24 hours a day, 7 days a week, multilingual technical assistance (Spanish, German, and
French)
ƒ Central tracking of all issues utilizing the Clarify Call Management System
ƒ Automated escalation management, both technical and issue related, if necessary through
to the high-level development teams or senior account management.
The e-mail address for the Call Management System is: [email protected].
The new repair process enables you to track your issue by quoting your unique system ID or
Customer Service Report number.