MACKIE HRS120 - Manual (Page 19)

19
HRS120 LIMITED WARRANTY
G. Any Mackie product deemed eligible for repair or
replacement under the terms of this warranty will be
repaired or replaced within thirty days of receipt by
Mackie. Mackie may use refurbished parts for repair
or replacement of any product. Products returned to
Mackie that do not meet the terms of this Warranty
will be repaired and returned C.O.D. with billing for
labor, materials, return freight, and insurance. Prod-
ucts repaired under warranty at Mackie’s factory will
be returned freight prepaid by Mackie to any location
within the boundaries of the USA.
H. Mackie warrants all repairs performed for 90 days
or for the remainder of the original warranty period.
This warranty does not extend to damage resulting
from improper installation, misuse, neglect or abuse,
or to exterior appearance. This warranty is recog-
nized only if the inspection seals and serial number
on the unit have not been defaced or removed.
I. This warranty is extended to the original purchaser
and to anyone who may subsequently purchase this
product within the applicable warranty period.
J. This is your sole warranty. Mackie does not authorize
any third party, including any dealer or sales represen-
tative, to assume any liability on behalf of Mackie
Designs or to make any warranty for Mackie Designs.
K. THE WARRANTY GIVEN ON THIS PAGE IS
THE SOLE WARRANTY GIVEN BY MACKIE AND
IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS AND IMPLIED, INCLUDING THE
WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE
WARRANTY GIVEN ON THIS PAGE SHALL BE
STRICTLY LIMITED IN DURATION TO ONE
YEAR FROM THE DATE OF ORIGINAL PUR-
CHASE FROM AN AUTHORIZED MACKIE
DEALER. UPON EXPIRATION OF THE APPLI-
CABLE WARRANTY PERIOD, MACKIE SHALL
HAVE NO FURTHER WARRANTY OBLIGATION
OF ANY KIND. MACKIE SHALL NOT BE LIABLE
FOR ANY INCIDENTAL, SPECIAL, OR CONSE-
QUENTIAL DAMAGES THAT MAY RESULT
FROM ANY DEFECT IN THE MACKIE PROD-
UCT OR ANY WARRANTY CLAIM. Some states
do not allow exclusion or limitation of incidental,
special, or consequential damages or a limitation
on how long warranties last, so some of the above
limitations and exclusions may not apply to you.
This warranty provides specific legal rights and you
may have other rights which vary from state to state.
Please keep your sales receipt in a safe place.
A. Mackie warrants all materials, workmanship and
proper operation of this product for a period of three
years from the original date of purchase. If any de-
fects are found in the materials or workmanship or if
the product fails to function properly during the ap-
plicable warranty period, Mackie, at its option, will
repair or replace the product. This warranty applies
only to equipment sold and delivered within the
U.S. by Mackie or its authorized dealers.
B. Failure to register online or return the product
registration card will not void the 3-year warranty.
C. Service and repairs of Mackie products are to
be performed only at the factory (see D below).
Unauthorized service, repairs, or modification will
void this warranty.
D. To obtain factory service:
1. Call Mackie at 800/258-6883 , 8AM to 5PM
Monday through Friday (Pacific Time) to get a
Return Authorization (RA). Products returned
without an RA number will be refused.
2. Pack the product in its original shipping car-
ton. If you do not have the carton, just ask for
one when you get your RA number, and we’ll
send a shipping carton out promptly. More infor-
mation on packing can be found in the Service
section of this manual. Do not use “packing pea-
nuts,” shredded newspapers, or other material
with small particles, old underwear, or socks.
Please seal the Mackie product in a plastic bag.
3. Also include a note explaining exactly how to
duplicate the problem, a copy of the sales receipt
with price and date showing, and your return
street address (no P.O. boxes or route numbers,
please!). If we cannot duplicate the problem at
the Mackie Factory or establish the starting date
of your Limited Warranty, we may, at our option,
charge for service time.
4. Ship the product in its original shipping car-
ton, freight prepaid to:
Mackie Designs
Service Department
16220 Wood-Red Rd. NE
Woodinville, WA 98072 USA
IMPORTANT: Make sure that the RA number is
plainly written on the shipping carton.
F. Mackie reserves the right to inspect any products
that may be the subject of any warranty claims be-
fore repair or replacement is carried out. Mackie and
Mackie Authorized Service Centers may, at their op-
tion, require proof of the original date of purchase in
the form of a dated copy of the original dealer’s in-
voice or sales receipt. Final determination of
warranty coverage lies solely with Mackie Designs
Inc. or its Authorized Service Centers.