Replacement parts – Multi Tech Equipment MTA128ST User Manual
Page 42
Warranty, Service, and Tech Support
42
Repair Procedures for International Customers (Outside U.S.A. and Canada)
Your original point-of-purchase Reseller may offer the quickest and most economical repair option for
your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the
nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office
directory is available
In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View,
Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL
courier services, or by airmail parcel post; shipments made by any other method will be refused. Please
include, inside the shipping box, a description of the problem, a return shipping address (must have
street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment
in advance is required. Acceptable means of payment include credit card, wire transfer, or a check
in U.S. dollars drawn on a U.S. bank. Repaired units shall be shipped freight collect, unless other
arrangements are made in advance.
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our Technical Support department nearest you or email
When calling the U.S., please direct your questions regarding repair expediting,
receiving, shipping, billing, etc., to our Repair Accounting department at (763) 717-5631 in the U.S.A., or
email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse,
or user-caused damages are billed on a time-plus-materials basis.
Repair Procedures for International Distributors
International Distributors should contact their MTS International sales representative for information about the
repair of Multi-Tech product(s).
Please direct your questions regarding technical matters, product configuration, verification that the
product is defective, etc., to our International Technical Support department (763) 717-5863. When calling the
U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair
Accounting department at (763) 717-5631 in the U.S.A., or email
Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical
abuse, or user-caused damages are billed on a time-plus-materials basis.
Replacement Parts
SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected
Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the
following addresses:
Mail: SupplyNet,
Inc.
614 Corporate Way
Valley Cottage, NY 10989
Phone:
800 826-0279