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Peripheral/adapter problems – Gateway E-3200 User Manual

Page 66

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Troubleshooting 57

Peripheral/Adapter Problems

A SCSI device is not recognized by the system.

The diskette drive is not recognized by the system.

Probable Cause

Solution

The device needs to
be added as new
hardware.

From the Control Panel window (

Start

|

Settings

|

Control Panel

), double-click

Add

New Hardware

. Follow the directions for

adding the device. If you are not
experienced with this procedure, call
Technical Support.

The SCSI ID may be
invalid.

Assign an available SCSI ID to the device.

The SCSI chain is not
terminated.

Make certain the last device on the SCSI
chain is terminated.

The device cables are
not installed correctly.

Open the system and check all cables
between the controller and the device.

Probable Cause

Solution

The diskette drive
may be configured
incorrectly.

Restart your computer, and then press

F1

to enter the Setup utility program. From the

Boot

|

Removable Devices

menu, ensure that

the diskette drive parameters are set
correctly.

The drive cables are
not connected
properly.

Open the system and check all cables
connected to the controller card.

The drive controller is
not seated properly.

Open the system and reseat the drive
controller.

Important!

Some systems do not have
a floppy controller card
because the floppy
controller is built into the
system board.