First Alert WX-17 - Manual (Page 11)

11
Service Procedure
To return the radio for Service,
Call 1-800-345-7462.
You may be asked to send your unit in for service.
It will be necessary to furnish the following in
order to have the product serviced and returned.
1. For Warranty Repair, include some form of
proof-of-purchase. If you send the original
receipt it cannot be returned.
2. You must include the Emergency Alert System
Receiver unit and the power adapter.
3. Enclose a description of the problem with the
unit. Include a typed or clearly printed name
and address (No P.O. Box addresses) where
the unit is to be returned.
4. Pack the unit securely to prevent damage in
transit. If possible, use the original packing
material.
5. Ship the unit prepaid and insured by way of a
traceable carrier (to avoid loss in transit) such
as United Parcel Service (UPS), Roadway
Parcel Service (RPS) or First Class Insured.
Mail to:
Sima Products
Attn: Customer Service
140 Pennsylvania Ave., Bldg #5
Oakmont, PA 15139
The manufacturer is not responsible for units
not received if the package has not been
properly insured.
6. If the unit is in warranty, upon receipt of your
unit it will either be repaired or exchanged.
Please allow approximately 2 to 4 weeks for
your radio to be serviced. If the unit is out of
warranty, we will notify you of the repair charge
or replacement charge. If you have any ques-
tions, please call 800-345-7462 for assistance.
WX-17 Manual 3/7/02 11:25 AM Page 11