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Troubleshooting, General, Network – Yamaha WXA-50 MusicCast Wireless Streaming Amplifier (Dark Silver) User Manual

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Troubleshooting

Refer to the table below if the unit does not function properly.

If the problem you are experiencing is not listed below or if the instructions below do not

help, turn off the unit, disconnect the power cable, and contact the nearest authorized

Yamaha dealer or service center.

General

Problem

Cause

Remedy

The power does not turn on.

The power cable is not properly

connected.

Connect the power cable firmly.

The protection circuitry has been activated. As a safety precaution, capability to turn on

the power is disabled. Contact your nearest

authorized Yamaha dealer or service center to

request repair.

The power turns off

immediately after the power

has been turned on.

The unit was turned on while a speaker

cable was shorted.

Twist the bare wires of each speaker cable firmly

and reconnect to the unit and speakers (p.9).

The inner power supply circuit is

malfunctioning.

Contact your nearest authorized Yamaha dealer

or service center to request repair.

The unit is not reacting.

The internal microcomputer is frozen, due

to an external electric shock (such as

lightning or excessive static electricity).

Hold down the

z

(Power) key for at least 15

seconds to reboot the unit.

No sound.

Incorrect input or output cable

connections.

Connect the cable properly.

Another input source is selected.

Select an appropriate input source with the input

selection keys.

The volume is at the minimum or muted

Turn up the volume.

The digital optical audio output on the

playback device is set to an audio format

other than PCM.

The unit supports only PCM on the optical

input. Change the audio output setting on the

playback device (such as a TV) to PCM.

Network

Problem

Cause

Remedy

Cannot configure connection

settings on MusicCast

CONTROLLER.

The mobile device is not connected to the

wireless router at your home.

Connect the mobile device to the wireless router

and start MusicCast CONTROLLER.
Disable the cellular data transmission of your

mobile device.

It takes time for the application to detect

the unit.

Wait a moment while making sure that your

mobile device does not go into sleep mode.

The wireless switch on the rear panel is

turned off.

Connect the unit to a router (access point) with a

network cable or set the wireless switch properly.

The unit’s power is set to Standby.

Turn on the unit.

Access to the network is restricted by the firewall

settings of the wireless router (access point).

Check the firewall setting and the MAC address

filter of the wireless router (access point).

The network feature does not

function.

The network parameters (IP address) have

not been obtained properly.

Enable the DHCP server function on your router.

The unit is starting up. (The unit becomes

operative about 10 seconds after plugging

the power cable into the wall outlet.)

Use the network function after the unit has

completely started up.

Firmware update via the

network failed.

The network connection is unstable.

Try updating again after a while.

The unit cannot connect to the

Internet via a wireless router

(access point).

The wireless router (access point) is turned

off.

Turn on the wireless router.

The unit and the wireless router (access

point) are too far apart or there is an

obstacle between them.

Place the unit and the wireless router (access

point) closer to each other or move them to a

location where there are no obstacles between

them.