Quantum Instruments OmOM3 TTL Flash and Auto-Tracking Video Light - Manual (Page 4)

6.0 Customer service
Having any trouble I using your Quantum product? We are here to help. Mail,
call, fax, or email our Service Department:
Service department
Quantum Instruments
10 Commerce Drive
Hauppauge, NY 11788
Tel: (631) 656-7400 Fax: (631) 656-7410
Website: www.qtm.com
Troubleshooting tips are available at www.qtm.com, Support, Customer
Support, FAQ. If you suspect a malfunction or require adjustment, return the
unit to us with an accurate description of the problem. Please be sure your
problem is not caused by improper operating procedure or malfunctions in your
other equipment. Send all equipment carefully packaged and insured to our
address above.
An estimate of repair cost on out-of-warranty merchandise may be forwarded if
you desire.
Normal repair time is 10 – 15 days. Paying by check will delay the repair until
the check clears (up to 15 days). For expedited service, contact our Service
Department.
Summary:
Ship via UPS, Parcel Post, or other carrier, insured.
Give a clear, detailed description of the problem.
Give your mailing address and daytime phone number, fax #, and/or email.
For warranty repairs include a copy of the receipt.
Note: Please do not e-mail your credit card information.
Limited Warranty
Quantum products have a 1 year limited warranty. Please refer to the Limited
Warranty card for complete details, conditions, and terms.
Quantum Instruments Inc.
10 Commerce Drive, Hauppauge NY 11788-3968 USA
Tel: 1-631-656-7400 Fax: 1-631-656-7410
www.qtm.com
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