beautypg.com

Troubleshooting, Check the following before calling for service – LG 27BK550Y-I 27" Monitor (Black) User Manual

Page 24

background image

24

ENG

ENGLISH

TROUBLESHOOTING

Check the following before calling for service.

No image appears

Is the power cord of the display

connected?

y

Check and see if the power cord is connected properly to the power
outlet.

Is the power indicator light on?

y

Press the Power button.

Do you see an "Out of Range"

message on the screen?

y

This message appears when the signal from the PC (video card) is
out of horizontal or vertical frequency range of the display. See the
'Specifications' section of this manual and configure your display
again.

Do you see a "NO SIGNAL"

message on the screen?

y

After the monitor is on "NO SIGNAL", the monitor goes to DPM mode.

y

This is displayed when the signal cable between the PC and the
monitor is missing or disconnected. Check the cable and reconnect it.

y

If monitor is DPM with power LED off condition,user should be press twice DC
button for wake up monitor screen.

Can 't you control some functions in OSD?

Can't you select some menu in

OSD?

y

You can unlock the OSD controls at any time by entering the OSD
lock menu and changing items to off.

y

Check

Control Panel ► Display ► Settings

and see if the frequency or the resolution were

changed. If yes, readjust the video card to the recommend resolution.

y

If the recommended resolution (optimal resolution) is not selected, letters may be blurred and the
screen may be dimmed, truncated or biased. Make sure to select the recommend resolution.

y

The setting method can differ by computer and O/S (Operation System), and resolution mentioned
above may not be supported by the video card performance. In this case, please ask to the computer
or the video card manufacturer.

CAUTION

The screen is flickering.

Did you select the recommended

resolution?

y

If the selected resolution is HDMI

1080i

60/50 Hz, the screen may be flickering.

Change the resolution to the recommended resolution

1080P

.

Display image is incorrect

The screen color is mono or

abnormal.

y

Check if the signal cable is properly connected and use a screwdriver to fasten
if necessary.

y

Make sure the video card is properly inserted in the slot.

y

Set the color setting higher than 24 bits (true color) at

Control Panel

Settings

.

The screen blinks.

y

Check if the screen is set to interlace mode and if yes, change it to the
recommend resolution.

Do you see an "Unrecognized monitor, Plug&Play (VESA DDC) monitor found" message?

Have you installed the display

driver?

y

Be sure to install the display driver from our web site:

http://www.lg.com

.

y

Make sure to check if the video card supports Plug&Play function.

This manual is related to the following products: