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DirecTV D12 User Manual

Page 43

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Your satellite dish antenna may be incorrectly configured. Check the dish type set in your receiver’s preferences

and change if necessary. Press the MENU key on the remote control, then select

Settings, then Setup. In the next

menu, select

Satellite, then Repeat Satellite Dish Setup. Follow the steps. From the Satellite Dish Type screen, make

sure the proper dish type is selected (round, oval with a dual LNB or oval with a triple LNB).

The channels might be excluded from the

Favorites list currently in use. Press MENU on the remote, select

Favorites, then All Channels, or enter the channel number manually.

My video and audio are out of sync.
Try changing channels.

Press LIST, then EXIT.

If neither of those work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then

SELECT

Setup. Select the Reset item from the left menu and follow the onscreen instructions.

My DIRECTV Receiver is “frozen” on a single frame of a TV picture.
If you are on a Pay Per View channel, watching the free portion of a program, the free portion may be completed.

You must buy the program to continue watching.

If that doesn’t work, restart your DIRECTV Receiver. Press MENU, press SELECT on Settings, then SELECT

Setup. Select the Reset item from the left menu and follow the onscreen instructions.

Chapter 4

37

Troubleshooting

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