Problems with the scanner – Canon CanoScan FB620U User Manual

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Problems with the Scanner

Scanner not identified

Cause 1:

Scanner not powered on when computer is started

Solution:

Plug in the AC adapter to an outlet

Cause 2:

USB interface cable is disconnected or loose

Solution:

Securely connect USB interface cable (See Quick Start Guide)

Cause 3:

Computer has not correctly recognized scanner

Solution:

Use the following procedures to have the computer recognize the scanner

1. Click the Windows [Start] menu and select [Settings] and [Control Panel].
2. Look for an icon labeled [Scanners and Cameras]. Double-click it.
3. Confirm that "CanoScan FB620U" appears in the list of installed devices.

The computer will not detect the scanner correctly if the Scanners and
Cameras icon is missing or the respective "CanoScan FB620U" item is missing
from the list. If either is missing, you must restart the installation from the
beginning. (See Quick Start Guide)