Tac case priority definitions, Obtaining additional publications and information – Cisco 3600 Series User Manual
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To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete listing of Cisco TAC contacts, go to this URL:
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is “down” or there is a critical impact to your business operations. You and Cisco will commit
all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are
negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal
business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You
and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is
little or no effect on your business operations.
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Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the
company store:
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The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer
support services. Access the Cisco Product Catalog at this URL:
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Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users
will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this
URL:
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Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs,
and Cisco products and solutions to help industry professionals get the most from their networking investment. Included
are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training,
certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:
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Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in
designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal
at this URL:
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Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL: