Warranty services, Compliance information for the european union – Losi LOSB0127 User Manual
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Warranty Services
Warranty Services
Questions, Assistance, and Repairs
Your local hobby store and/or place of purchase cannot provide
warranty support or repair. Once assembly, setup or use of the
Product has been started, you must contact Horizon directly. This
will enable Horizon to better answer your questions and service
you in the event that you may need any assistance. For questions
or assistance, please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233 toll free to speak to a
Product Support representative. You may also fi nd information on
our website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or repaired, please use
the Horizon Online Repair Request submission process found
on our website or call Horizon to obtain a Return Merchandise
Authorization (RMA) number. Pack the Product securely using a
shipping carton. Please note that original boxes may be included,
but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not responsible
for merchandise until it arrives and is accepted at our facility. An
Online Repair Request is available at www.horizonhobby.com
http://www.horizonhobby.com under the Repairs tab. If you do
not have internet access, please contact Horizon Product Support
to obtain a RMA number along with instructions for submitting
your product for repair. When calling Horizon, you will be asked
to provide your complete name, street address, email address and
phone number where you can be reached during business hours.
When sending product into Horizon, please include your RMA
number, a list of the included items, and a brief summary of the
problem. A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address, and RMA
number are clearly written on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon. If you have
any issue with a battery, please contact the appropriate
Horizon Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must include your original
sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be repaired
or replaced free of charge. Repair or replacement decisions are at
the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will
be completed and payment will be required without notification
or estimate of the expense unless the expense exceeds 50% of
the retail purchase cost. By submitting the item for repair you
are agreeing to payment of the repair without notifi cation. Repair
estimates are available upon request. You must include this request
with your repair. Non-warranty repair estimates will be billed a
minimum of ½ hour of labor. In addition you will be billed for
return freight. Horizon accepts money orders and cashiers checks,
as well as Visa, MasterCard, American Express, and Discover cards.
By submitting any item to Horizon for inspection or repair, you are
agreeing to Horizon’s Terms and Conditions found on our website
under the Repairs tab.
United States
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer Service
Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70
Compliance Information for the European Union
Compliance Information for the European Union
INSTRUCTIONS FOR DISPOSAL OF WEEE BY USERS IN
THE EUROPEAN UNION
This product must not be disposed of with other waste. Instead, it
is the user’s responsibility to dispose of their waste equipment by
handing it over to a designated collection point for the recycling
of waste electrical and electronic equipment. The separate
collection and recycling of your waste equipment at the time of
disposal will help to conserve natural resources and ensure that
it is recycled in a manner that protects human health and the
environment. For more information about where you can drop
off your waste equipment for recycling, please contact your local
city offi
ce, your household waste disposal service or where you
purchased the product.