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What to do if – Neff W5440X1GB User Manual

Page 8

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11

What to do if …

ʑ

Water is running out.

– Correctly attach/replace drainage hose.
– Tighten screw-fitting on the supply hose.

ʑ

Water not flowing in.
Detergent not washed in.

– Start/Pause not selected?

– Tap not open?
– Filter blocked? Clean the filter. a Page 10
– Supply hose kinked or jammed?

ʑ

Washing-machine door cannot
be opened.

– Safety function active. Stop programme? a Page 4

– (Rinse stop = without final spin) selected? a Page 3, 4

– Can be opened via emergency release only? a Page 6

ʑ

Programme does not start.

– Start/Pause or Ready in time selected?

– Door closed?

ʑ

Detergent solution is not drained. – (Rinse stop = without final spin) selected? a Page 3, 4

– Clean the drain pump. a Page 10

– Clean outlet pipe and/or drainage hose.

ʑ

Water not visible in the drum.

– Not a fault – water below the visible area.

ʑ

Spin result not satisfactory.
Washing wet/too damp.

– Not a fault – unbalanced load detection system has stopped the spin cycle, washing

unevenly distributed.
Distribute small and large items of washing in the drum.

– Less Ironing selected? a Page 5

– Too low speed selected? a Page 5

ʑ

The programme duration
changes during the wash cycle.

– Not a fault – the programme sequence is optimised for the particular wash process.

This may result in changes to the programme duration in the display field.

ʑ

Spin cycle actuated several
times.

– Not a fault – unbalanced load detection system adjusts imbalance.

ʑ

Residual water in the dispenser
for care product ~.

– Not a fault – effect of the care product not impaired.
– If required, clean insert. a Page 9

ʑ

Odour formation in the washing
machine.

– Run Cottons 90 °C programme without washing.

Use standard detergent.

ʑ

Foam is coming out of the
detergent drawer.

– Too much detergent used?

Mix 1 tablespoon of fabric softener with ½ litre of water and pour into dispenser

II

(not for outdoor, sports and down-filled textiles!).

– Reduce detergent dosage for the next wash cycle.

ʑ

Loud noise formation, vibrations
and “Wandering” during spin
cycle.

– Appliance feet fixed? Secure appliance feet. a Installation instructions

– Transportation protection devices removed?

Remove transportation protection devices. a Installation instructions

ʑ

Noises during spin and drain
cycles.

– Clean the drain pump. a Page 10

ʑ

Display panel/indicator lights do
not function while the appliance
is running.

– Power failure?
– Fuse tripped? Switch on/replace fuse.
– If the fault occurs repeatedly, call customer service.

ʑ

The programme takes longer
than usual.

– Not a fault – unbalanced load detection system adjusts imbalance by repeatedly

distributing the washing.

– Not a fault – foam detection system active – a rinse cycle is switched on.

ʑ

Detergent residue on the
washing.

– Occasionally phosphate-free detergents contain water-insoluble residue.
– Select

Rinse or brush the laundry after washing.

ʑ

In the pause status
Start/Pause flashes very quickly
and a signal sounds.

– Water level too high. Washing cannot be reloaded.

Immediately close washing machine door.

– Select

Start/Pause to continue the programme.

If a fault cannot be rectified (switching the machine on and off) or a repair is required:

– Set programme selector to Off and pull out the mains plug.

– Turn off the tap and call customer service. a Installation instructions

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WASHING

MACHINE

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