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Troubleshooting, Unable to hear audio when playing music, Unable to pair to smartphone or tablet – Kinivo BTX350 Wireless Bluetooth Speaker User Manual

Page 12: Speaker no longer connects to my device

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Kinivo BTX-350 Digital Wireless Speaker

Troubleshooting

1. Unable to hear audio when playing music

The speaker may be playing audio from the AUX input or Bluetooth source. Press the Source button to toggle between AUX input

or the Bluetooth pairing. If the speaker is still not playing audio, power the BTX350 off and on.

2. Unable to pair to smartphone or tablet

Ensure that the speaker is in pairing mode (see Bluetooth Pairing section). If you are unable to get the speaker into pairing mode,

see Alternate process under section Bluetooth Pairing. Now open the Bluetooth configuration on your smartphone or tablet
and scan for Bluetooth devices. You should see the BTX350 speaker as DIGITAL SPKR - proceed to pair and connect the speaker.

3. Speaker no longer connects to my device

To ensure the BTX350 speaker is in working order, delete all existing pairings on all devices and try the pairing process again.

4. Speaker works with my smartphone but not my computer

The Bluetooth adapter in your computer needs to support the Stereo Bluetooth profile (A2DP). To ensure the Bluetooth adapter

for your computer is functioning correctly, update the drivers to the latest version. You may need to verify that your computer’s