Placing a call – HP Photosmart 7450 Photo Printer User Manual

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Placing a call

Call HP Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
●

Printer model number (located on the front of the printer).

●

Printer serial number (located on the bottom of the printer).

●

Computer operating system.

●

Version of printer driver:
–

Windows PC: To see the printer driver version, right-click the memory card
icon in the Windows taskbar and select About.

–

Macintosh: To see the printer driver version, use the Print dialog box.

●

Messages displayed on the printer screen or on the computer monitor.

●

Answers to the following questions:
–

Has the situation you are calling about happened before? Can you recreate
the situation?

–

Did you install any new hardware or software on your computer around the
time that the situation occurred?

HP Photosmart 7400 series User's Guide