Nortel Networks 2050 - Manual (Page 32)

Agent and Supervisor features
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12. Priority 5 ##
Click the InCalls Key or the NotReady Key to enter the ACD queue.
Note: To choose the default Priority or Supervisor ID, enter #
instead of a Priority entry or a Supervisor ID entry (the Priority or
Supervisor ID for your set is used).
Default Login
If you normally use the same telephone, use the Default Login once at the
beginning of a shift. The Default Login uses your previous shift’s login to
place you in the same ACD queues and with the same Supervisor.
Click the InCalls key. Enter Agent ID
appears on the screen.
Use the key pad to enter your Agent ID.
For Supervisor ID Required , click the # key
three times.
For Supervisor ID not Required , click the #
key twice.
To join the ACD queue, click the
InCalls key or the NotReady key.