Panasonic KX-TDA200AL - Manual (Page 7)

INCREASED OFFICE PRODUCTIVITY
7
PHONE ASSISTANT
Higher Productivity, Greater
Customer Satisfaction via Desktop
PC Integration
Panasonic Phone Assistant is a suite
of desktop productivity applications
that integrates with the KX-TDA
Hybrid IP-PBX to provide a variety of
collaboration tools to simplify and
enhance real time communications
for business telephone users.
Highly intuitive Phone Assistant
Graphical User Interface (GUI)
allows users to simply use a mouse
to more effectively utilise the
telephony features and manage
calls with a simple point-and-click.
Panasonic Phone Assistant
application empowers you with
business tools to provide superior
customer service.
There are 3 variations of Panasonic
Phone Assistant that are targeted
at different users. Phone Assistant
users are able to do more in less
time, increasing productivity.
Incoming Call Popup
Phone Assistant unobtrusively
informs you of incoming calls via
a small pop-up window.
Click To Dial Contacts
To call someone, click the Contacts
tab to visually check to see if they
are available and simply click to dial.
Click Access to Phone Directory
KX-TDA Hybrid IP-PBX contact
directory integration allows users
to create business or private
contacts that show the presence
and availability of all co-workers or
can simply dial external business
contacts by double clicking.
Presence and Availability
The “Presence and Availability”
function is fully incorporated into
the application allowing you to
see other contacts’ phone status
(e.g. Idle, Busy, Ringing, etc.). This
feature helps to determine who
is available to handle calls before
you decide to call or transfer a
call to them, greatly reducing the
number of missed calls and lost
communications.
Instant Messaging
Instant messaging
allows text messages
to be sent to another
Phone Assistant
user’s computer
screen.
Never Miss an
Important Call
The software
informs you of the
number of calls
and chat invitations
while away from your
desk, enabling you to
return their call even
if they did not leave a
message.
Record Conversation with Ease
PA Users can easily record
conversations to Voice Mail at the
press of a button. Conversation
recordings can be listened to by
accessing voicemail.
KX-TVM0/200 required.
IP Softphone Option
An optional Softphone plug-in
module allows remote users,
call centres and other roaming
employees to connect and
access the corporate telephony
applications over an IP network
even in a remote location.
IP Camera Integration
Panasonic IP Cameras can also
be integrated, allowing users to
answer a doorphone and open the
door after viewing the IP camera
video feed on screen.
PHONE ASSISTANT STATUS
Phone Assistant Status application
allows supervisors and team
leaders an easy way to keep an
eye on all their team members’
telephony communication activities.
Each supervisor can manage up to
128 extensions – monitoring phone
status, call details, presence and
availability – perfect for managing a
team or an entire organisation.
Features supported include:
• Drag and drop extensions
to monitor
• Click to access call details
• Call monitoring
PHONE ASSISTANT
MANAGER
Phone Assistant Manager is an
intuitive web browser-based
application designed to make it
easy for IT Administrators to
administer Phone Assistant users
and make typical Adds/Moves
and configuration changes to their
KX-TDA Hybrid IP-PBX right from
their networked PC.
Phone Assistant -
intuitive user
interface