SpectronIQ PD-3000HD - Manual (Page 33)

Troubleshooting
25
Note: Further troubleshooting information may be found on the Spectroniq website at
www.spectroniq.com.
Support Information
Do not return this product to your retailer until you have performed the steps laid out in
“Unpacking Your New DVD Player” on page 2 and contacted the customer service center.
Merchandise may not be returned to Spectroniq without a return form authorization.
Before contacting Spectroniq customer service, please record the following information, which
may be found on the rear of your DVD player:
• Model Number
• Serial Number
The Spectroniq customer service center may be contacted 24 hours a day, 7 days a week at the
following number:
1-888-257-8899
Remote control
not functioning Batteries inserted
improperly Make sure the batteries are inserted and oriented
properly.
Battery low on
energy Replace the batteries.
A button is stuck Jog any stuck buttons on the remote to unstick
them.
Obstacle between
remote and player Remove the obstacle.
The remote is too far
from the player Move closer to the player.
“Bad disc”
displays upon disc
insertion Unreadable disc Ensure disc is not scratched or dirty. Clean and re-
insert as necessary.
Disc format not
supported Ensure the disc has a format compatible with the
player (see “Specifications” on page 26).
Symptom Possible Cause Resolution
OMPD3000HD.book Page 25 Tuesday, September 5, 2006 9:08 PM