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Troubleshooting – Sony 3-295-946-12(1) User Manual

Page 65

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rmation

Troubleshooting

If you experience any of the following
difficulties while using the receiver, use this
troubleshooting guide to help you remedy the
problem.

Audio

There is no sound, no matter which
component is selected, or only a very
low-level sound is heard.

• Check that the speakers and components

are connected securely.

• Check that both the receiver and all

components are turned on.

• Check that MASTER VOLUME is not set

to “VOL MIN”.

• Press MUTING to cancel the muting

function.

• Check that you have selected the correct

component with the input buttons on the
remote or INPUT SELECTOR on the
receiver.

• The protective device on the receiver has

been activated. Turn off the receiver,
eliminate the short-circuit problem, and
turn on the power again.

• Check that the IN MODE setting is

correct.

There is no sound from a specific
component.

• Check that the component is connected

correctly to the audio input jacks for that
component.

• Check that the cord(s) used for the

connection is (are) fully inserted into the
jacks on both the receiver and the
component.

• Check that you have selected the correct

component with the input buttons on the
remote or INPUT SELECTOR on the
receiver.

There is no sound from one of the front
speakers.

• Make sure you have connected to both the

L and R jacks of an analog component, and
not only to either the L or R jack. Use an
audio cord (not supplied)

The left and right sounds are
unbalanced or reversed.

• Check that the speakers and components

are connected correctly and securely.

• Adjust the balance parameters using the

LEVEL menu (page 37).

There is severe hum or noise.

• Check that the speakers and components

are connected securely.

• Check that the connecting cords are away

from a transformer or motor, and at least

3 m away from a TV set or fluorescent
light.

• Move your audio components away from

the TV.

• The plugs and jacks are dirty. Wipe them

with a cloth slightly moistened with
alcohol.

There is pop noise from a specific
component connected to this receiver
when you turn on the component.

• Check that the IN MODE is set to

“AUTO” for the selected input (page 58).

There is no sound, or only a very low-
level sound is heard from the center/
surround speakers.

• Select a CINEMA STUDIO EX mode

(page 45).

• Adjust the speaker level (page 28).
• Check that the speakers are connected

securely.

There is no sound from the subwoofer.

• Check that the subwoofer is connected

correctly and securely.

continued

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