IBM 10K3799 User Manual

Page 34

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v Computer manufacturer, model, serial number (if IBM), and manual
v Exact wording of the error message (if any)
v Description of the problem
v Hardware and software configuration information for your system

If possible, be at your computer. Your technical support representative might
want to walk you through the problem during the call.

For the support telephone number and support hours by country, refer to the
following table or to the enclosed technical support insert. If the number is not
provided, contact your IBM reseller or IBM marketing representative. Response
time may vary depending on the number and nature of the calls received.

Support 24 hours a day, 7 days a week

Canada (Toronto only)

416-383-3344

Canada (all other)

1-800-565-3344

U.S.A. and Puerto Rico

1-800-772-2227

All other countries

Go to http://www.ibm.com/pc/support/,
and click HelpCenter Phone List.

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8X Slimline DVD-ROM Drive: User’s Guide