Intel Software Desktop Monitor - Manual

SyAM Software Desktop Monitor *
and PCs with Intel ® vPro ™ Technology
Solution Brief
Reducing on-site visits and decreasing IT costs with improved remote
diagnostics, problem resolution, and remote power-up for PCs
SyAM Software is working with Intel to simplify manageability for managed service
providers (MSPs), and reduce service costs in the small- and medium-size business
market. The combination of SyAM Software Desktop Monitor* and Intel® vPro™
technology provides service technicians with increased visibility and manageability,
even if a PC is powered off or its operating system (OS) is unresponsive. This new
service level is delivered through powerful hardware capabilities built into PCs with
Intel vPro technology. The capabilities include “always-available” remote communi-
cation and event logs, remote power-up, remote boot, redirected boot, and console
redirection. MSPs can now use Desktop Monitor to remotely power up PCs, boot
systems from an image stored at the service center, and verify hardware and
software events through a persistent event log — regardless of the PC power
state or the state of the OS.
With Desktop Monitor and Intel vPro technology, MSPs can significantly reduce
on-site visits for problem resolution and improve the efficiencies of technicians.
In turn, this will allow MSPs to perform more work off-hours, improve remote
problem resolution for both hardware and software problems, and reduce service
costs in SMB environments.
SyAM Software
Desktop Monitor*
Intel® vPro™ Technology
Company SyAM Software, Inc, founded in 2003, is a leading enabler of management
technology for global system, appliance, information technology (IT) service
and solution providers.
Extend the benefits of improved remote management to the small-
and medium-size business (SMB) market.
Business Challenge
SyAM Software Desktop Monitor* Technology Solution
Intel® vPro™ technology 1 Enhanced By