Receiving intercom calls – Inter-Tel 8520 User Manual

Page 2

Inter-Tel

Model 8520 User Guide

GETTING ST

ARTED

If there is no answer or if the endpoint is busy when you place an intercom call,
you can do any of the following:
• To leave a station message: Press

and then hang up.

• To leave a voice mail message: Press

and wait for the message center to

answer. (See

page 33

for more message options.)

NOTE:

This option is only available if the called endpoint has a voice mailbox.

• To camp onto a busy extension: Stay on the line and wait for the endpoint to

become available. Do not hang up. After the system timer expires, you hear
music until the endpoint is available.

NOTE:

You cannot camp on to an endpoint if it is in DND mode.

• To request a callback (queue on to the endpoint): Press

and hang up. When

the endpoint is available, your endpoint rings. (To cancel the queue request
before the callback, press

• To use the Off-Hook Voice Announce feature (if the called endpoint is pro-

grammed for it): Do not hang up. After the busy signals stop, you are automati-
cally connected and may speak. (If you hear music or if the endpoint is in DND
mode, your off-hook voice announce call will not go through.) This allows you to
talk to the endpoint user on his or her handsfree speakerphone, even though the
user already has a call in progress on the handset. This feature is not available if
your endpoint has the Ring Intercom Always feature enabled.

Receiving Intercom Calls

Your endpoint can receive both intercom and non-handsfree intercom calls. If the
handsfree feature is enabled on your endpoint, intercom calls are automatically
answered. Non-handsfree intercom calls (see

page 19

) override the handsfree option.

If your handsfree feature is disabled, or if you receive a non-handsfree intercom call,
you must pick up the handset or press a button to answer the call.

To enable or disable your endpoint’s handsfree answering feature:

With the handset in the cradle, dial

To receive an intercom call:

If the handsfree feature is enabled, respond handsfree.

If the handsfree feature is disabled, press

or lift the handset for privacy.

To receive a non-handsfree intercom call:

EITHER, Lift the handset for privacy.

OR, Press or

to answer the call.

NOTE:

You must lift the handset if the caller has the Ring Intercom Always feature

enabled.

MSG