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Troubleshooting – iHome ZUNE ZN14 User Manual

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ZN10_14 IB_060807.fh10 2/12/08 10:12 AM Page 7

5

Unit does not respond AC adaptor isn’t plugged into a wall outlet or

the connector is not plugged into the power
supply jack on the back of the unit

Plug the AC adaptor into a wall outlet and plug the connector into
the supply jack on the unit. Turn Volume knob to turn unit on.

Wall outlet is not functioning

Plug another device into the same wall outlet to confirm the outlet
is working. If the outlet is controlled by a switch, turn switch on.

Using no or wrong Zune insert

Make sure the dock insert is the proper fit to your Zune

Zune is playing but
there’s no sound

Zune isn’t installed properly

Zune is not installed properly

Remove your Zune from the dock and check for obstruction on
the connectors in the dock and on your Zune. Then reseat it in
the dock.

Function knob is not set to Zune

Zune is locked up

Please make sure your Zune is working properly before docking
into the unit. Please refer to your Zune manual for details.

Zune is not installed properly

5

Troubleshooting

Solution

Symptom

Possible Problem

Sound source is distorted

If Zune original sound source is poor quality, distortion and noise
are easily noticed with high-power speakers.
Try a different audio source such as a music CD.

Zune is locked up/frozen

Zune battery has problem

Decrease the unit volume and set EXB switch to off

Sound is distorted

Volume level is set too high

Zune cannot dock
properly

Remove your Zune from the dock and check for obstruction on the
connectors in the dock and on your Zune. Then reseat it in the dock.

Zune didn’t charge

Remove your Zune from the dock and check for obstruction on
the connectors in the dock and on your Zune. Then reseat it in
the dock.

Please make sure your Zune is working properly before docking
into the unit. Please refer to your Zune manual for details.

No AM radio sound
OR very noisy
AM radio sound

AM loop antenna is not connected to the
unit OR is not properly located

Plug the AM loop antenna connector to the jack on the back of
the unit. Move the loop antenna away from the unit. Rotate
antenna for best reception.

Make sure Function knob is set to Zune