MACKIE SA1232Z - Manual (Page 11)

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A. LOUD Technologies Inc. warrants all materials,
workmanship and proper operation of this product for a
period of five years from the original date of purchase with
the following exception: warranty on all its loudspeaker
components including woofers and compression drivers
are only warranted for two years. If any defects are found
in the materials or workmanship or if the product fails to
function properly during the applicable warranty period,
LOUD Technologies, at its option, will repair or replace the
product. This warranty applies only to equipment sold
and delivered within the U.S. by LOUD Technologies
Inc. or its authorized dealers.
B. Failure to register online or return the product
registration card will not void the five-year warranty.
C. Service and repairs of Mackie products are to be
performed only at a factory-authorized facility (see D
below). Unauthorized service, repairs, or modification will
void this warranty. To obtain repairs under warranty, you
must have a copy of your sales receipt from the authorized
Mackie dealer where you purchased the product. It is
necessary to establish purchase date and determine whether
your Mackie product is within the warranty period.
D. To obtain factory-authorized service:
1. Call Mackie Technical Support at 800/898-3211,
7 AM to 5 PM Monday through Friday (Pacific Time)
to get a Service Request Number. Products returned
without a Service Request Number will be refused.
2. Pack the product in its original shipping carton. Also
include a note explaining exactly how to duplicate the
problem, a copy of the sales receipt with price and date
showing, and your return street address (no P.O. boxes
or route numbers, please!). If we cannot duplicate the
problem or establish the starting date of your Limited
Warranty, we may, at our option, charge for service time.
3. Ship the product in its original shipping carton,
freight prepaid to the authorized service center. The
address of your closest authorized service center will be
given to you by Technical Support.
IMPORTANT: Make sure that the Service Request
Number is plainly written on the shipping carton.
E. LOUD Technologies reserves the right to inspect
any products that may be the subject of any warranty
claims before repair or replacement is carried out. LOUD
Technologies may, at our option, require proof of the
original date of purchase in the form of a dated copy
of the original dealer’s invoice or sales receipt. Final
determination of warranty coverage lies solely with LOUD
Technologies.
F. Any products returned to one of the LOUD Technologies
factory-authorized service centers and deemed eligible for
repair or replacement under the terms of this warranty will
be repaired or replaced within thirty days of receipt. LOUD
Technologies and its authorized service centers may use
refurbished parts for repair or replacement of any product.
Products returned to LOUD Technologies that do not meet
the terms of this Warranty will be not be repaired unless
payment is received for labor, materials, return freight,
and insurance. Products repaired under warranty will be
returned freight prepaid by LOUD Technologies to any
location within the boundaries of the USA.
G. LOUD Technologies warrants all repairs performed
for 90 days or for the remainder of the warranty period.
This warranty does not extend to damage resulting from
improper installation, misuse, neglect or abuse, or to
exterior appearance. This warranty is recognized only if
the inspection seals and serial number on the unit have not
been defaced or removed.
H. LOUD Technologies assumes no responsibility for the
quality or timeliness of repairs performed by an authorized
service center.
I. This warranty is extended to the original purchaser and
to anyone who may subsequently purchase this product
within the applicable warranty period. A copy of the
original sales receipt is required to obtain warranty repairs.
J. This is your sole warranty. LOUD Technologies does
not authorize any third party, including any dealer or
sales representative, to assume any liability on behalf of
LOUD Technologies or to make any warranty for LOUD
Technologies Inc.
K. THE WARRANTY GIVEN ON THIS PAGE IS THE SOLE
WARRANTY GIVEN BY LOUD TECHNOLOGIES INC.
AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS
AND IMPLIED, INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR
PURPOSE. THE WARRANTY GIVEN ON THIS PAGE
SHALL BE STRICTLY LIMITED IN DURATION TO FIVE
YEARS FROM THE DATE OF ORIGINAL PURCHASE
FROM AN AUTHORIZED MACKIE DEALER. UPON
EXPIRATION OF THE APPLICABLE WARRANTY PERIOD,
LOUD TECHNOLOGIES INC. SHALL HAVE NO FURTHER
WARRANTY OBLIGATION OF ANY KIND. LOUD
TECHNOLOGIES INC. SHALL NOT BE LIABLE FOR ANY
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
THAT MAY RESULT FROM ANY DEFECT IN THE MACKIE
PRODUCT OR ANY WARRANTY CLAIM. Some states do
not allow exclusion or limitation of incidental, special,
or consequential damages or a limitation on how long
warranties last, so some of the above limitations and
exclusions may not apply to you. This warranty provides
specific legal rights and you may have other rights which
vary from state to state.
Please keep your sales receipt in a safe place.
SA1232z LIMITED WARRANTY