Moxa Technologies DE-334 - Manual (Page 126)

P r o b l e m R e p o r t F o r m
NPort Server Lite
Customer name:
Company:
Tel:
Fax:
Email: Date:
1. Moxa Product:
o DE-302 (2 RS-232 ports) o DE-332 (2 RS-422/485 ports)
o DE-304 (4 RS-232 ports) o DE-334 (4 RS-422/485 port)
2. Interface: o RS-232 o RS-422 o RS-485 (ADDC) o RS-485 (by RTS)
3. Operation mode:
o Host-Based mode o Pair-Connection mode
4. Serial Number: ___________
5. NPort Firmware Version: ________________
6. NPort Manager Version: ________________
7. PC Host: Make _________ Model _________
8. CPU: Speed _____MHz Make ______ Model ____
9. Ethernet Card :
o ISA Card Make__________ o PCI Card Make: __________
10. Your Installation Type: o Single-Host o Custom
11. Problem Description: Please describe the symptoms as clearly as possible, including all error
messages. Be complete, since we may need to follow your description to reproduce the symptoms.