Scanner does not turn on or turns off unexpectedly, Scanner button does not work as expected, Scanning software does not operate correctly – Epson WorkForce DS-410 Document Scanner User Manual

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Parent topic:

Solving Problems

Scanner Does Not Turn On or Turns Off Unexpectedly

If the scanner does not turn on or if it turns off unexpectedly, try these solutions:

• Make sure the AC adapter is securely connected to the scanner and to a working electrical outlet.

• If the scanner turns off unexpectedly, you may need to adjust the

AC power or AC adapter

setting in

Epson Scan 2.

Parent topic:

Solving Scanning Problems

Scanner Button Does Not Work as Expected

If the scanner button does not start the correct program or perform the correct action, try these solutions:

• Check the USB cable connection between the computer and scanner.

• On Windows, be sure that the scanner is listed under

Imaging Devices

in the Device Manager.

• Make sure Document Capture Pro (Windows) or Document Capture (Mac) is installed correctly. If

necessary, uninstall and reinstall it.

• Make sure you have assigned the correct job to the scanner button and change it, if necessary.

• Check the status of the lights and make sure the scanner is ready to scan.

• Make sure Epson Scan 2 and other applications are installed correctly. If necessary, uninstall and

reinstall it.

Parent topic:

Solving Scanning Problems

Scanning Software Does Not Operate Correctly

If your scanning software does not operate correctly, try these solutions:

• Restart your computer.

• Make sure your computer has adequate memory and meets the system requirements for your

operating system.