Access email and data services internationally – HTC 10 Sprint User Manual
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Global Services
139
Data services are available on both CDMA and GSM/UMTS networks. Check
and
to determine the services available where you are traveling.
Note: Prior to using your Sprint Worldwide GSM/UMTS Data Services, you must establish and utilize your
CDMA data services domestically on the Sprint Network.
Get Started With Sprint Worldwide Data Services
To use Sprint Worldwide Data Services, you will need to have these services activated on your account.
■ To activate, call Sprint Worldwide Customer Support at 1-888-226-7212. Representatives are
available 24 hours a day, 7 days a week to assist you.
Access Email and Data Services Internationally
To access your email and browse the Web when traveling, you may need to manually select the carrier
that provides Sprint service in your location. You can find a list of carriers for each country where GSM
data service is offered a
hen, follow the instructions below to select the appropriate
carrier network on your phone.
Access International Data Services on GSM/UMTS Networks
To select a GSM data service carrier for a specific country:
1. Swipe down from the status bar, and then tap
> Mobile data.
2. Tap Network mode and select GSM/UMTS Only.
3. Tap Roaming, and turn it on if disabled.
4. Tap the checkbox for International data roaming, and then tap
.
5. Tap Available GSM networks > Search for networks.
6. Select a specific operator.
Data roaming on GSM/UMTS networks is set.
Access Email and Data Services Internationally on CDMA Networks
If data service is available on an international CDMA network, then you only need to set the phone to
CDMA; you will not need to select the specific carrier. Selecting a specific carrier is only necessary for
providers on the GSM network. If your phone has automatically selected a GSM network while traveling,
then you will need to set the phone to CDMA to access CDMA data services. (See
.) Visi
for a list of services available in each country.
Contact Sprint for Assistance with International
Service
If you experience any issues with voice or data services while outside of the United States, Sprint offers
customer support 24 hours a day. In the event that you do experience an issue, try the following actions: