Daktronics KE-1010-7.6-RG - Manual (Page 32)

Maintenance
& Troubleshooting
4-8
Wall Mounting Bracket; 30
° Tilt
0A-1182-0018
DataStreamer Manual ED-13649
4.7 Daktronics Exchange/Repair & Return Program
To serve customers’ repair and maintenance needs, Daktronics offers both an
exchange and a repair and return program. The exchange program reduces down
time by providing timely replacement of key components. This service is provided to
qualified customers who follow the program guidelines explained below. It is our
pleasure to provide this service to ensure you get the most from your Daktronics
products. Please call our Help Desk (1-877/605-1113) if you have any questions
regarding the exchange program or any other Daktronics service.
When you call the Daktronics Help Desk, a trained service technician will work with
you to solve the equipment problem. You will work together to diagnose the
problem and determine which exchange replacement part to ship. If, after you make
the exchange, the equipment still causes problems, please contact our Help Desk
immediately.
If the replacement part fixes the problem, package the defective part in the same
packaging the replacement part arrived in, fill out and attach the enclosed UPS
shipping document and RETURN THE PART TO DAKTRONICS. (You may use
the same box and packing the exchange part was sent in.) This will speed up the
transaction and alleviate confusion when the failed component arrives at Daktronics.
(Daktronics expects immediate return of the exchange part if it does not solve the
problem.) For most equipment, you will be invoiced for the replacement part at the
time it is shipped. This invoice is due when you receive it.
Daktronics reserves the right to refuse equipment that has been damaged due to acts
of nature or causes other than normal wear and tear. If the defective equipment is
not shipped to Daktronics within 30 working days from the invoice date, it is
assumed you are purchasing the replacement part and you will be invoiced for
it. This second invoice represents the difference between the exchange price and the
purchase price of the equipment. This amount is due when you receive the second
invoice. If you return the exchange equipment after 30 working days from invoice
date, you will be credited for the amount on the second invoice minus a restocking
fee.
To avoid a restocking charge, please return the defective equipment within 30
days from the invoice date.
Daktronics also offers a Repair and Return program for items not subject to
exchange.
Where to Send: To return parts for service, contact your local representative prior
to shipment to acquire a Return Material Authorization Number (RMA#). If you
have no local representative, call the Daktronics Help Desk for the RMA#. This will
expedite the receiving process.