StarTech.com SV565LANDUA - Manual (Page 9)

Instruction Manual
6
Troubleshooting
The following table provides troubleshooting tips. The topics are arranged in the
order in which they should be executed in most situations. If you are unable to resolve
the problem after following these instructions, please contact Technical Support for
further assistance.
Problem Cause Solution
All LEDs on Local
Extender unit are off.
The Local Extender
unit is not receiving
power from the Local
Extender DC adapter.
1. Ensure that the DC power
adapter is properly connected to
the Local Extender unit.
2. Check that the DC adapter
is connected to a live source of
electrical power.
All LEDs on Remote
Extender unit are off.
The Remote Extender
unit is not receiving
power from the
Remote Extender DC
adapter.
1. Ensure that the DC power
adapter is properly connected to
the Remote Extender unit.
2. Check that the DC adapter
is connected to a live source of
electrical power.
Link LEDs on Local
Extender unit and
Remote Extender unit
are off and Status LED
is blinking green.
There is no
connection between
the Local Extender
unit and Remote
Extender unit.
1. Ensure a Cat 5 cable is
connected between the Local
Extender unit and Remote
Extender unit. Use a Cat 5 or
better cable, UTP with a straight
through connector and no
crossovers, and 8 conductor RJ45
connectors are used at both ends.
2. Connect a short Cat 5 patch
cord between the Local Extender
unit and Remote Extender unit to
determine if the LAN needs to be
configured to allow the product
on network or the original Cat 5
cable is defective.