AltiGen MAXCS 7.0 MaxCommunicator - Manual (Page 53)

MaxCommunicator Manual 47
Handling Calls
If you’re a manager, for example, you might monitor to determine
whether you need more resources in a busy environment. Or you
might use monitoring capability to cover calls for a co-worker,
since you can click the ringing phone icon in the monitor list and
take the co-worker’s call.
Choosing Extensions to Monitor
To choose extensions to monitor:
1. Click the Monitor tab, and click Select Extensions at the
bottom of the page.
2. Select the check boxes next to the extensions you want to
monitor, and click OK. If the list is long and you want to
search, type a number or name in the appropriate search box.
The extensions you select will be listed in the Monitor
window.
Note: In order to see activity for remote extensions on the
Directory tab, you must add those remote extensions to
your Monitor list by following the steps described above.
Reading the Monitor List
The monitor window includes these fields: State, Extension,
Name, Activity, DND/FWD, Caller Name, Number, Department,
Location, DNIS, and Duration.
Note: If you do not see an extension’s Caller Name and
Number details, your administrator may have blocked
those fields from your view.