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Canon BJ-30 User Manual

Page 121

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Problem

Cause

Solution

Cannot print file sent

Software may not be

Check that all software is

from remote computer

configured correctly.

correctly configured for the
network environment. For
example, with a Novell
network, you must include
the Capture statement. Refer
to the user’s manuals
supplied with your
networking software for
more information.

Large gaps appear

Check that the video

Choose the Main group icon

between text or graphics

driver is VGA.

in the Program Manager and
open the Windows Setup
icon. If the display driver is
anything other than VGA,
call the display manufacturer
and request an updated
display driver. In the
meantime, install the
standard VGA driver that
came with Windows 3.1.

Automatic line feed may

Make sure automatic line

be enabled.

feed is disabled through the
FUNCTION settings. See
Chapter 8, Customizing the
Printer
, for details.

When printing large

The video resolution

Lower the video resolution

characters (above 48 pt),

is set too high.

to 640 x 480.

text is missing (for
example, THE prints as

There may be a problem

Make sure Video is set to

T E)

with the video driver itself.

VGA in Windows Setup.

Troubleshooting

Chapter 7

Troubleshooting

113