BOXLIGHT XD-9m - Manual (Page 42)

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Troubleshooting
Problem: Nothing on projection screen
• Make sure that the power cord is properly connected to a fully
functional AC electrical outlet. Make sure that the power cord
is also properly connected to the projector.
• If the projector is plugged into a power strip, make sure the
power strip is turned on.
• Make sure you have removed the lens cap on the projection
lens at the front of the projector.
• Make sure the lamp is switched on.
• Check the projector’s lamp to ensure that it is securely con-
nected in the lamp module. See “Replacing the Projection
Lamp” on page 29.
• Make sure that the cables do not have any bent pins.
Problem: Color or text not being projected
• You might need to adjust the brightness up or down until the
text is visible. Refer to “Brightness” on page 19 for more infor-
mation.
Problem: The screen resolution is not right
• Make sure the computer’s video card is set for a resolution of
no greater than 1024x768.
Problem: Image isn’t centered on the screen
• Move the projector to reposition the image.
• Reposition the image using the software. Refer to “Horizontal
position” on page 23 and “Vertical position” on page 23.
• Be sure the projector is at a 90 degree angle to the screen.
Problem: Only the start-up screen displays
• Verify that the cables are connected correctly. See page 7
through page 8 for connection procedures.
• Verify that the proper input source is connected. See “Source
(keypad only) or Computer and Video (remote only)” on
page 16.