MotorGuide Xi5 Wireless Trolling Motor - Manual (Page 34)

Section 6 - Owner Service Assistance
Page 30 90-8M0082949
eng
JULY 2013
Troubleshooting
NOTE: For service information, contact any certified MotorGuide service center. For a full listing of MotorGuide service centers,
go to www.motorguide.com or contact any Mercury Marine service office.
Symptom Possible Cause Resolution
Trolling motor does not
respond to wireless
commands
Weak trolling motor
batteries
Check the battery charge indicator on the trolling motor.
Recharge or replace batteries as required.
Weak handheld remote
battery or weak foot pedal
battery
Replace the handheld remote battery (one AAA‑size) or foot
pedal batteries (two AA‑size).
Wireless controllers not
synced
Refer to Section 3—Activating the Wireless Foot Pedal or
Activating the Handheld Remote
.
Loss of power
Weak trolling motor
batteries
Check the battery charge indicator on the trolling motor.
Recharge or replace the batteries as required.
Loose or corroded battery
connections
Inspect battery connections for cleanliness and tightness.
Propeller is loose, damaged,
or off‑balance
Refer to Section 5—Propeller Replacement.
Wiring or electrical
connection faulty
Wire gauge from the battery to the trolling motor is insufficient.
6‑gauge wire is recommended.
Magnets cracked or chipped The motor will whine or grind. Contact a Service Center.
Water intrusion in the lower
unit
Contact a Service Center.
Excessive noise or
vibration
Propeller is loose, damaged,
or off‑balance
Refer to Section 5—Propeller Replacement.
Damaged bearings or
bushings
Contact a Service Center.
Magnets interfering with
armature
Turn off the power and manually rotate the propeller. If the
propeller does not rotate freely with a slight magnetic drag,
contact a Service Center.
Magnets cracked or chipped The motor will whine or grind. Contact a Service Center.
Motor failure
(motor runs at partial
speed)
Loose electrical connections Connections in the head may be loose or damaged. Contact a
Service Center .
Thermal protection is
overloaded
Temperature exceeds specification. Contact a Service Center.
Propeller is loose, damaged,
or off‑balance
Refer to Section 5—Propeller Replacement.