HP Tape Library Interface Manager Software - Manual (Page 125)

Registering Your Product 125
Customer Support
Registering Your Product
Registering your product ensures fast and easy access to Hewlett-Packard
Customer Support.
■ HP registration web site:
http://www.register.hp.com
HP customers who register on our web site join a select group who register to
receive:
■ Technical support updates
■ Special Hewlett-Packard offers
Backup Software Support
While the product itself is supported by Hewlett-Packard, all software products
are supported by individual software vendors. When contacting the software
vendor for support, you will need the following information:
■ Your name and telephone number
■ Product name, release number, operating system, build, and serial number
■ Detailed list of error messages reported
■ Configuration files and log files related to the problem
■ Screen dumps, if applicable
■ Explanation of how to reproduce the problem, if possible
■ Events that may have contributed to the problem, recent operator actions,
recent events in the software or the system, and recent changes to the
computer system, software, or network environment.
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