Rma instructions, Product maintenance, Quadtemp and octtemp – MadgeTech QuadTemp Data Logger User Manual
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QuadTemp and OctTemp
Product Maintenance
Battery Replacement
Materials:
3/32” HEX Driver (Allen Key) and Replacement Battery (U9VL-J)
- Remove the cover from the device by unscrewing the two screws.
- Remove the battery from its compartment and unsnap it from the connector.
- Snap the new battery into the terminals and verify it is secure.
- Replace the cover taking care not to pinch the wires. Screw the enclosure back together
securely.
Note: Be sure not to over tighten the screws or strip the threads.
Recalibration
The QuadTemp or OctTemp standard calibration is one point at 25 °C for the internal
temperature sensor and 0 mVs for the thermocouple channels.
Pricing:
Recalibration traceable to NIST
$70.00
Recalibration $40.00
Additional Services:
Verification Point
$15.00 per point
Channel (1st)
$30.00 at 25 °C
$45.00 at custom point
Additional Channels
$3.00 at 25 °C
$4.50 at custom point
Prices and specifications subject to change. See MadgeTech’s terms and conditions at www.madgetech.com To send the
devices back, visit www.madgetech.com, select Services then RMA Process.
RMA Instructions
To send a device back in to MadgeTech, follow the instructions below to create an RMA
(Return Merchandise Authorization) on the MadgeTech website:
1. Visit www.madgetech.com, under the Services tab select RMA Process.
2. When the web page opens, please sign in. If this is the first time, select Click here to
register an account and create one. Once signed in, click on the Make New RMA
button and fill in all the blank fields.
3. Complete the applicable fields on the form including customer Billing and Shipping
information, even if they are the same. Please see the field explanation below for a more
detailed description about questions asked in the Device Information section.
4. When all of the fields are complete, click Generate RMA.
5. Print out the confirmation page that follows containing the RMA number and
MadgeTech’s address for shipping. A Return Merchandise Authorization must be
accompanied by a copy of the RMA paperwork and shipping is prepaid by the
customer. The RMA number should be clearly marked on the outside of the package.
6. Please ship the package via UPS, FedEx, TNT, or DHL to the address listed on the
confirmation page. USPS will not ship MadgeTech data loggers.
7. A notification email will be automatically sent when MadgeTech has received the RMA.
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