CTI Products NCB/IM with Internal PSTN Modem User Manual

Page 50

CTI Products, Inc.

NCB/IM User Guide

Appendix E. Troubleshooting

Table E6

Miscellaneous:

REASON

CORRECTIVE ACTION

Cannot communicate with

Control Neuron Processor
of local NCB when using
NODEUTIL.

1. In Bridge or Configured modes, router

neurons and network interface are not in
the same domain.

2. In Repeater mode, the network interface

may be defective.

Verify that Nodeutil can communicate
with another

ORKS

node.

2a. Place the local router in Repeater mode

and verify that communications is
possible, or

b. Use Nodeutil to change the network

interface Domain to match the router
neurons’ domains.

Cannot communicate with the

Control Neuron Processor
of local NCB when using
NCBCON.

1. In Bridge or Configured modes, the

Control Neuron, the router neurons, and
the network interface are not all in the
same domain. (2)

2. In Repeater mode, the Control Neuron

and network interface are not in the same
domain. (1)

Place the local router neurons in
Repeater mode.

Use NCBCON to change the network
interface Domain to match the Control
Neuron domain.

Cannot commission the

Control Neuron
Processor when using
LonMaker for
Windows.

Incorrect external interface definition

(.xfb or .xif file) was specified when
commissioning node.

Use NCBTLC30 for Version 3 NCB’s.

Use NCBTLC20 for NCB’s prior
to Version 3.